Television/Smart TV

The 2024 survey is out – some might say it is positive about tech adoption.  Older adults (age 50+) own nearly every tech owned by those age 18-49. They have smartphones, tablets, Smart TVs, wearables – with the same disinterest in smart home technologies. The cynical among us might say that some tech change (like the 3G to 5G cutover) forced smartphone adoption.  And so the growth in smartphone ownership is led by older adults And it’s pretty tough to buy a ‘dumb TV’ these days even if you wanted one, though it’s feasible.  

Smart home devices are not smart about tech support. The future of the smart home and older adult users has not quite arrived. It is just as well – younger device owners are struggling. According to Parks Associates, “Households with heads of household ages 35-44 are the most likely to experience technical issues with their devices.” Not surprising, since that group owns the most devices These tech-proficient users try to troubleshoot the problem themselves. And they become frustrated. Consider this understatement from Jennifer Kent of Parks: "Consumers clearly desire a self-help approach first but need more effective tools to solve the problems on their own." Otherwise, according to the Parks document, they become frustrated, write negative reviews and return the products. And these folks are aged 35-44.

Design still needs to include older adults. One might say that there’s nothing left to say about this topic – it’s been said in multiple and sometimes overlapping and confusing ways. You can read about inclusive design, sometimes called design-for-all, accessible design, and universal design.  None of these concepts are specific to designing for inclusion of aging adults. And we know that older adults, some not online, are an afterthought when new emergency processes are created.  At a recent event, recommendations from design experts were discussed and considered in the context of aging adults.  But is the distinction between approaches, in fact, based on history and legal compliance? What should (really, this time!) change?

The ACS will size tech adoption – and not a minute too soon. We might learn from the upcoming American Community Survey (ACS) data release which households have broadband connectivity, own a computer or other devices – down to a level of granularity that includes that rarely surveyed category, age 85+. And we may be able to examine age in relationship to tech ownership. In 2011, as part of the Linkage Technology Survey of Adults age 65-100, the report observes that there are few surveys of technology ownership among the older adult population.

March 2022 – in-person annual trade shows are back.  For so many who have been Zooming, Teaming, and WebEx’ing, lo, these many months, it’s actually comforting to know that the big exhibit shows are back.  This will be exciting for firms hoping to actually meet prospects in person, including events like HearTech Expo, sponsored by the American Academy of Audiology in St. Louis on April 1 – and next week’s VIVE 2022, the new health IT event in Miami. Upcoming, Argentum’s Senior Living Executive Conference in Minneapolis in March, then the American Society on Aging’s annual conference, On Aging, in New Orleans in April.  LeadingAge is holding its Leadership Summit in Washington, DC this month and its annual Conference and Expo in Colorado in October.  Hopefully all will be well-attended and business deals will be done, just like in the old days.  And to stay up to date, here are the four blog posts from February, 2022:

For older adults, television is a solid rock in an ever-shifting technology landscape. Approximately half of the older adult population has a smart TV – a common platforms used to stream Internet services without an associated specialty box like Apple TV, Roku or Chromecast. And the rest may have standard TV with attached streaming devices. Smart TVs, a treasure trove of data, according to Elizabeth Parks, CEO of Parks Associates, can also deliver access to telehealth services, share family photos, and provide engagement for older adults who may be homebound. Alternatively, a device can be connected to a TV to enable an organization or family to connect directly with older adults who may not be comfortable with smartphones, tablets or smart speakers. Here are six TV-based offerings for older adults – in alphabetical order, all information is from the companies’ websites or press releases: