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Chatbots and conversational AI offer help with finding care

Chatbots can be helpful to older adults and families. As part of research on the Future of AI and Older Adults, interviewees are talking about the potential role of chatbots – and why they should matter. Not surprisingly, a search for ‘chatbots and older adults’ reveals research studies targeting those aged 60+, startup investment, for example, Lena, which evolved into Lena Health for scheduling appointments, and a small study about what makes a compelling chatbot. But for older adults  or families who hesitant about searching for information or frustrated with online sites or call trees, chatbots can be the ideal solution. They can also boost tech confidence and user self-sufficiency. Although the real purpose of chatbots is to save response center labor and boost efficiency – they should help the user get what they need.

Five examples of use of AI in the care of older adults

AI use in care delivery and marketing is not new - it just seems that way. Most would agree: AI is the hottest segment in the technology market today. It is beginning to emerge even in market segments that may have been slow to see (or seize) the opportunity. In healthcare, there are research reports and predictions, though adoption has been slow. AI is more established in marketing, even in senior-related businesses. More systems will emerge that learn data patterns and algorithms to construct an interaction or respond appropriately. And during the summer, stay tuned for the new report "The Future of AI and Older Adults." Here are five current examples, all information from the vendor websites:

In 2023, The Future of AI and Older Adults is now -- and also up next

The hype about ChatGPT and its peers has revolutionized the tech world.  And it is clear from current research that this revolution isn’t temporary, nor is it even sudden. Though with its initial user calculation at 100 million, it now appears the fastest growing ‘consumer’ application in history.   And it is fair to say that the applications of it are making its way into the world of older adults, this AARP article describes its uses for older adults in generating a letter to contest a medical bill.   And it notes the ability to ‘provide companionship, offer mental stimulation, share stories and experiences, and suggest hobbies and activities.’ Although the article claimed on Feb 28 that there was no mobile version, Bing Search (an alternative mechanism) has this interactive chat built in, including support for  multiple languages) and available for any smartphone. And ChatGPT can be accessed through any mobile browser.

The New Caspar.AI Care App Makes Caregivers More Effective

03/08/2023

PALO ALTO, Calif., March 8, 2023 (Newswire.com) - Caspar.AI has launched a new app for caregivers in collaboration with three clients: The Forest at Duke, NC; Heritage at Lyngblomsten, MN; and Ascension Living. The application gives caregivers behavioral data about their residents at their fingertips, making them exponentially more effective.

"We reduced nightly visits by staff with Caspar.AI. This increased our operating efficiency AND improved resident care, both at the same time," said Kelly Fieldhouse, Memory Care Director, United Methodist Communities at Bristol Glen.

Trellis Seniors Investment in Toch Sleepsense Enables Personalized and Improved Quality of Care

02/08/2023

VANCOUVER, British Columbia--(BUSINESS WIRE)--Tochtech Technologies is delighted to announce an agreement with Trellis Seniors to equip its Hamilton Village Care Centre with Toch Sleepsense, Tochtech’s award winning sleep sensor and bed-exit technology. Trellis’ decision to install Sleepsense at its Hamilton Village Care Centre is the first phase of its investment in Sleepsense.

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From CES 2023 (2 of 2) - Six more tech offerings that serve older adults

It’s possible to participate in CES – and not be a startup.  While startups were MANY that sought a presence in the older adult technology marketplace, now known as AgeTech, many firms were there who had been at CES before. They went back because of the business benefits of being at the show, post-pandemic, with a chance to interact with some of the 115,000 attendees.  Observers can also watch the whole thing after the fact, like many from around the world will do. Here are six prior attendees in the older adult, wellbeing category that serves older adults. All information is from press releases or the company websites.

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