Revised February 21, 2012
About Linkage: it was created by a group of Not-for-Profit Senior Living Providers in the mid 90's to address opportunities in managed care. Over the years the organization evolved into a provider of cost containment solutions as well as a platform for shared investment opportunities among the founding members.
The Linkage survey population encompasses 122,000 individuals residing in one of the following: low income housing, independently owned homes, continuing care retirement communities, assisted living communities and nursing homes. A total of 5,000 surveys were printed and distributed to the survey focal point individuals, members of Linkage’s Innovation Council, to distribute, and 1,789 surveys were completed and returned. A memo describing their purpose was prepared and communicated to the Executive Directors of each organization, emphasizing the importance and anonymity of responses. The executive directors or a company liaison customized and attached the letter to the survey. In some cases, the importance of completing the survey was discussed in resident meetings and forums, encouraging their feedback. Comments were encouraged in the space provided and obtained from 500 of 1,789 respondents.