Laurie Orlov's blog

Smart home devices are not smart about tech support. The future of the smart home and older adult users has not quite arrived. It is just as well – younger device owners are struggling. According to Parks Associates, “Households with heads of household ages 35-44 are the most likely to experience technical issues with their devices.” Not surprising, since that group owns the most devices These tech-proficient users try to troubleshoot the problem themselves. And they become frustrated. Consider this understatement from Jennifer Kent of Parks: "Consumers clearly desire a self-help approach first but need more effective tools to solve the problems on their own." Otherwise, according to the Parks document, they become frustrated, write negative reviews and return the products. And these folks are aged 35-44.

What care delivery has seen an uptake in technology adoption? People imagined that post-Covid-19, technology would become much more compelling in all types of care delivery. And for sure, the pandemic institutionalized the role of in-home telehealth, with CMS reimbursement presumed to become permanent, or at least regularly renewed. In fact, 23% of respondents to a government survey had used telehealth during a 6-month period in 2021. Also for sure, the use of healthcare portals has seen increased penetration – in 2020, 60% of patients in the US were offered access to a portal, and 40% accessed their records through it.   

The opportunity for embedded and AI-enabled sensors in smart clothing. The growth of the sensor market has created an opportunity for more focus on smart clothing, which has been around a long time, including for use in dementia care, but may have its greatest utility ahead. Researchers are beginning to notice the potential in the care of older adults, including the assertion that "Smart clothing is more natural to wear compared to the other wearables and covers a wider area for monitoring." Here are five examples of sensor-enabled smart clothing:

So many really want to help older adults – yet so often ‘help’ can be elusive.   Look at the ludicrous amount of time it took to officially enable buying hearing aids over the counter. Look at the ten years or more between the first wave of useful sensor tech for seniors (2005 with GrandCare Systems) until the newer collection of offerings. And not least, look at the shortage of workers in the care industries and the obvious but elusive pay raise that would match the market of possible workers. Given the persistent (if perhaps wrong-headed) belief that 'aging in place' at home is the goal and that AgeTech is the solution, this should be the year in which pay is revisited and tech is deployed.  Or make that next year, since this year is winding down. Here are the blog posts:

Taking stock of 2022 in AgeTech. We are approaching end of the year – it has been a good one for emerging technologies that can help older adults, today commonly known as AgeTech.  The timing is right – as 56 million Americans are now aged 65+, looming older population growth has awakened the sleeping giant. The investor and technology market, historically known for tech ageism, is beginning to wake up to the AgeTech opportunity. Why? As an aging population grows, the supporting labor force for aging services, both in communities and for in-home care, simply isn’t there, lured away by better pay across multiple sectors. What technologies can help mitigate this growing labor crisis in the senior care (home care, home health care, senior living, long-term-care) services market?

Was this a ‘breakthrough’ on hearing aid pricing? Mull over the phrase from the KFF announcement (italics are mine), “Prices and features will vary for the new OTC hearing aids — much as they do for prescription aids. A pair of prescription devices typically sells for $2,000 to $8,000. Some of the technology found in the pricier prescription aids will be available in the cheaper OTC aids.” This was also true of the Personal Sound Amplification Product” (PSAP), described in 2017 as being helpful to people with mild to moderate hearing loss. What took the FDA 5 years to complete final review of essentially the same technology available in 2017, especially when they were ordered by Congress to do so? Note hat 48 million Americans have some degree of hearing loss (more than 400 million worldwide) and most do not have any hearing assistance devices. Note that uncorrected hearing loss is correlated with dementia.

What changes in care technology will be different later in this decade? Consider the implications of adoption of sensors to deliver and improve the care of older adults -- then look forward five years.  What will be different in this second technology wave, both from today and from the market a decade ago? Is this optimism justified?  Does the shortage of labor to serve the aging population make sensor technology essential in delivering care?  Many of the interviewees for this new report, due out in November, 2022, think that innovation in offerings, caregiving labor shortages, and a swelling demographic aged 80+ all combine to boost both utility and adoption across all care sectors.  What specifically might be different?

September brings falling leaves, rising and falling hopes. Turns out that VCs are waking up to the opportunity in the longevity economy. Recognizing that people may live a lot longer, perhaps even to 100. How do you prepare for such a long life? Behold the rise of the active adult lifestyle, now enabled with a boom in 55+ rental communities. Combine that change with the ‘Forgotten Middle Market’ of senior living. Consider the Chicago Tribune article about tech for aging in place. Now add in the shortage of workers in home care, health care, and nursing homes. If there was a time to look at the role of monitoring and engagement technologies that augment and assist the worker in the care of older adults – it would seem that this is the time. Here are four Sept blog posts on these and related topics:

Picking on Apple because they are there, but of course they are not unique. What’s new with iOS 16 on the iPad? Tap this on an iPad and you will see a screen that demonstrates ‘Collections’. And behold there’s the SNOOPY Show. Below that, advice on how to share what you’re watching on Apple TV (pictured are several smiling youths).  So easy, on your Siri Remote, press and hold a button to open the control center, select the SharePlay button then choose what to watch together.  Oops, not supported by all apps.  Watch and listen together? More young folk. Add widgets to your home screen, ditto on the images.  See ‘Reduce background noise.’ That’s fun: Open Control Center, tap Mic Mode, then tap Voice Isolation to make sure your voice comes through loud and clear.  And so on. Go through the “Essentials’ and it’s more of the same – pictures are very cool, the people shown are very young.  Welcome to iPad! The instructions are required because the UI behavior varies across different apps and screens.

Digital literacy – what is it? The term “Digital literacy” has been defined by the American Library Association task force as "the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills." Their definition of its importance began in the context of children and libraries. But its importance at every age, especially for older adults. Note that 25% of the 65+ population is not online. Yet for them, digital literacy is even more critical – when you consider how much useful information is available from or about our healthcare providers and related services. Consider the CDC definition of health literacy for individuals – "find, understand, and use information and services to inform health-related decisions and actions for themselves and others." These capabilities are nearly entirely dependent on digital literacy – the ability to find and use information. Yet a new study just published noted that 91% of baby boomers felt overwhelmed by technology, with computers being the most daunting device.