The State of Voice-AI and Older Adults 2022

Substantial improvements in voice and AI software will be required to enable the older adult population to fully accept and benefit from the more complex capabilities of smart speakers and voice assistants.  Besides pervasive broadband access in order to use voice and AI, users will expect clearer privacy protections to support greater personalization and smarter, more conversational interactions with voice assistants. Voice assistants and AI will help mitigate social isolation among older adults and enable them to securely access health and other personal information easily in the privacy of their home.