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Television/Smart TV

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Television/Smart TV

For big tech, "Ready, Fire, Aim" design approaches are user-hostile

What happens when engineers believes that no matter what, the customers will buy? Rant on. Look at the forum discussions of problems after Apple’s release in November, or consider Google’s Gemini self-humiliation.  Will users turn in their iPhones in disgust? Stop using Gmail in protest? What about the Tesla that is so cool it does not have to identify clearly how to open the door, or put the car into drive or reverse? Was the car returned? Will customers return a device they don’t understand? Consider Windows 11 updates are tormenting users, again per Microsoft’s own forum. Will people give up using the PC? Not likely. 

Did you miss one? March blogs lament deteriorating user experience

The decline of design.  As interviews proceed for the upcoming report, The Future of the Tech User Experience, all agree.  The deteriorating user experience, aka UX, is the result of fragmentation across multiple devices, portals, and websites. Product development has superseded UX. The pre-development focus group has been largely abandoned in favor of a post release shock-and-awe experience both for developers (bad PR) and customers (just plain bad).  And it is not just tech – consider the impenetrable smart TV interface, the microwave button-display combination, the new car that lacks readable warning lights and other user interface issues.  Here are the blog posts from March:

The User Experience Confounds Cooks, Drivers, and TV Viewers

User experience non-design – it’s not just tech devices – consider the stove’s cockpit.’  Studying the screen plus button choices on a new Microwave, one wonders who tested this interface?  Did they really think that the combinations were self-explanatory and intuitive?   Or is the convention of poor design so inherent in microwave, oven, and washing machine interfaces, that a ‘cockpit’ design is expected (both by the vendor and the user).   Of course, a cockpit is an appropriate term – imagine a pilot sitting down in the left seat of an airplane with zero training on what to touch first.

AARP 2024 Tech Survey: Change Continues to Outpace Older Adults

The 2024 survey is out – some might say it is positive about tech adoption.  Older adults (age 50+) own nearly every tech owned by those age 18-49. They have smartphones, tablets, Smart TVs, wearables – with the same disinterest in smart home technologies. The cynical among us might say that some tech change (like the 3G to 5G cutover) forced smartphone adoption.  And so the growth in smartphone ownership is led by older adults And it’s pretty tough to buy a ‘dumb TV’ these days even if you wanted one, though it’s feasible.  

Older Adults Embrace Telehealth as a result of Covid-19

12/05/2022

SAN DIEGO, Calif. – February 24, 2022 – Independa, an award-winning TV-based platform providing remote engagement, education and care, today announced the results of their second-annual commissioned survey of U.S. adults caring for their older adult parents.

Smart home devices are dumb about tech support

Smart home devices are not smart about tech support. The future of the smart home and older adult users has not quite arrived. It is just as well – younger device owners are struggling. According to Parks Associates,Households with heads of household ages 35-44 are the most likely to experience technical issues with their devices.” Not surprising, since that group owns the most devices These tech-proficient users try to troubleshoot the problem themselves. And they become frustrated. Consider this understatement from Jennifer Kent of Parks: "Consumers clearly desire a self-help approach first but need more effective tools to solve the problems on their own." Otherwise, according to the Parks document, they become frustrated, write negative reviews and return the products. And these folks are aged 35-44.

ONSCREEN EXPANDS TEAM TO SCALE VIDEO CALLING FOR OLDER ADULTS

11/01/2022

ORANGE COUNTY, CA, NOV 1, 2022 - ONSCREEN, addressing the growing problem of social isolation and loneliness in older adults using

Not there yet -- today's design processes and tech are not designed for all

Design still needs to include older adults. One might say that there’s nothing left to say about this topic – it’s been said in multiple and sometimes overlapping and confusing ways. You can read about inclusive design, sometimes called design-for-all, accessible design, and universal design.  None of these concepts are specific to designing for inclusion of aging adults. And we know that older adults, some not online, are an afterthought when new emergency processes are created.  At a recent event, recommendations from design experts were discussed and considered in the context of aging adults.  But is the distinction between approaches, in fact, based on history and legal compliance? What should (really, this time!) change?

Independa and Coro Health to deliver Spiritual Support Programs on LG TVs

06/01/2022

Independa, an award-winning TV-based platform providing simplified remote engagement, education and care, and Coro Health LLC, the leading provider of therapeutic music and spiritual support in the healthcare industry, today announced a global strategic partnership to bring FaithFirst to the Independa Health Hub — an integrated ecosystem of healthy offerings — on 2021 and 2022 LG Electronics televisions.

To boost tech adoption, consider the benefit of a survey

The ACS will size tech adoption – and not a minute too soon. We might learn from the upcoming American Community Survey (ACS) data release which households have broadband connectivity, own a computer or other devices – down to a level of granularity that includes that rarely surveyed category, age 85+. And we may be able to examine age in relationship to tech ownership. In 2011, as part of the Linkage Technology Survey of Adults age 65-100, the report observes that there are few surveys of technology ownership among the older adult population.

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