Tech-Enabled Home Care: Rising worker scarcity, family expectations

January, 2017

Growing life expectancy and shrinking assets limit options of older adults in late life, leaving those who may need care more likely to receive it at home. The biggest constraint for this industry is scarcity of willing workers. Although a greater role for technology is envisioned by many, the highly fragmented home care industry has made incremental progress in achieving it.  As the industry matures, standard practices and tech-enablement have begun to take shape.  Tech-enabled innovations can be categorized as helping firms source effectively, manage for retention and provide measurable value. The future of tech-enabled home care will present opportunities and challenges, both for new entrants and long-time players.