CrossSense is one example of an assistive AI technology being developed by a co-operative in London.
Helping them with their digital activities when user interfaces are constantly changing.
To help caregivers track residents’ health conditions and intervene before problems escalate.
But they aren’t entirely confident they will be able to do so.
Noting from studies how easily AI-powered chatbots can be manipulated to craft convincing phishing emails.
We all just want more effective help online. We want information, we need suggestions, even helping us with tasks by doing the work for us. Oh, and we would even like the advice to be timely and accurate! Over the past few years, as people were exploring
cusp of the utility of AI agents. Ironically, or maybe not so much, that improvement is inversely proportional to the diminished availability of people to solve our problems. We see bits and pieces of the decline of people in processes we need. Whether it is the sign-in kiosk in the healthcare waiting room, the check-in process at the airport, automated creation of pharmacy refill requests, or the customer service ‘interface’ that is now nearly all AI. And screaming ‘agent’ may still not bring the actual person to the phone. What’s positive and likely? [Information is drawn from interviews about “The Future of AI and Older Adults 2030.” Scheduled to be published in early January 2026]
January 2026 is just around the corner. And so will begin the wave of