Overcoming tech inertia in senior housing. Andrew Carle, founder of George Mason University’s senior housing administrator program, was interviewed by Senior Housing News on the labor-saving benefits of technology use. That he felt compelled to suggest that technology was both an opportunity and a threat was interesting. But is the low penetration of a variety of technologies more about inertia on the part of management and lack of insistence by families who are fearful of making waves? Residents and families would be able to participate in a richer living experience if senior housing organizations overcame their inertia and offered:
The mobile device projections are in – and they’re big, REALLY big. This may just be bigger than the recent and trendy thoughts on the Internet of Things (which was observed by Forrester 11 years ago), and reminds one that it is tough to keep a good phrase down. So let’s look at three mobile device examples, in descending order of the date predictions they specify, and as described in news articles:
Surveys drive assumptions, not always correct. Let’s imagine a world in which a survey organization deliberately sampled technology use beginning with adults aged 65 and peaking at age 100. Yeah, right. The most frequent sampler, Nielsen Wire, begins at 18 and winds down at “65+.” And they are not alone. From these and other surveys, we are often led to believe that a thirty year range of seniors buy and behave exactly the same. Now consider how silly we’d find studies that lumped 20-year-olds and 50-year-olds into the same behavioral buying bucket.
Let’s push the limits of intended tech markets. Pondering the pundits on the latest iThis and the newest fitThat, let’s turn the viewing lens to how the cool and the new could be re-purposed or extended to help seniors. No change needs to be made to hardware, typically, just a tweak here to existing apps – or a new app, that would do the job – feel free to go forth and to market with:
We are so lucky in the ‘cloud’ – vendors upgrade, with or without us. It must have been a thorn in the side of Google engineering that they had separate privacy policies for each of their products. And they were probably plagued by inconsistent contact handling between Gmail, Gmail chat, Google+, and their boatload of acquired companies (like Youtube, DoubleClick, Feedburner, etc.) As they simplify their own maintenance workload beginning on March 1, this streamlining could be an interesting challenge for users. Many ‘features’ and new defaults may startle -- and not in a positive way.
Tech for xHealth versus tech for seniors. How odd, you say, why are these two categories in opposition to each other? Of course everyone knows that the purpose of xHealth categories (mHealth and its various e-, Digital, Connected, 2.0, Unbound and other wireless variants) are to serve the older adults who have the chronic diseases that the new categories target, right? Ha. This is the ironic discontinuity of our technology times – at the moment that seniors adopt the Internet in notable numbers, the health innovators, nudged by their angel investors and VC backers will have moved to tablets and smart phones. The user they envision? He is a quantified and young self, busy and largely self-absorbed, except for bragging rights (my steps! my heart rate!) uploaded and online. By the time seniors (today’s boomers) get to swiping-and-touching tablets and smarter phones, wearables will make the Fitbit look like an IBM mainframe. For those of you who believe that the xHealths above think about seniors as they design and demo their apps, take a look at the linked exhibitors lists above. Then think about the rising costs of health care, incurred by the oldest in our society. How like the tech industry to offer technologies in search of a user standing just out of the developer’s visual field of view.
Are seniors missing the tablet and e-Reader boomlet? Las Vegas can rest now. It has been left to its own devices, so to speak, now that CES has left town for another year. Exhibitors, never original, seized on swipe and touch trends started by Apple -- reports from the show noted that 'Android tablets have sprung up around CES like worms after a rainstorm' and how many types will be sitting in stores in 2012. So why don't seniors want to buy them? Pew Research published a glowingly titled doc recently titled Tablets and e-Reader Ownership Nearly Double Over the Holiday Gift-Giving Period and headlined that 'overall at least 29% of Americans own at least one of them.' And the 50-64 year-olds did show a significant increase in tablet ownership from December 2011-2012 -- from 8-15%. But as the Pew data shows, the 65+ are not flocking to the store to pick up a tablet-- a mere increase from 5 to 7%. Maritz did some profiling the younger folk: the average tablet buyer is aged 38-41, with an income of approximately $70K, tablet buyers are likely to be male. Older women seem to like the e-Reader more, with ownership jumping from 8-12% year over year, average e-book buying woman is aged 44. So what's the, er, story here?
Just in case you thought you ran into me -- I wasn't there. But I got a kick out of Wayne Caswell's CES in Pajamas blog post, David Pogue's Sampling the Future of Gadgetry (wow, it really is a showcase for "tablets, thin TV screens, superthin laptops and Android phones") and then there were the 25 robots -- three of which were related to healthcare. So that led me to plow through more 'zone lists' and offer a paragraph about each of ten companies/products from A to Z that are recent/new to me -- and may be new to you. The link goes to their website, the text is theirs:
Everybody wants to save paper -- but for some, it's optional. My long-time love-it, hate-it bank enables those online to replace printed statements with statements that are viewable. They encourage online access, but don't require it. In fact, many make quite an effort to save our governments from printing too much, and many more are on a mission to save those trees and be oh-so-green ('paperless at home' and Save Our Trees). So what other organizations will follow the examples of the Social Security Administration and most recently the Treasury Department? Financial services and banks have been pushing the go-paperless rock up hill for years, but it is always optional for the consumer. There has been some success (possibly due to the economy): paper consumption has, in fact, fallen a bit from 2010 to 2011. But the Treasury's mandate that Savings Bonds can only be purchased online is an ominous warning to the sizable senior population that still is not using the Internet - 42% of the 65+ are online, according to Pew Research, but only 30% of the 'GI Generation', those aged 74+, are online. No savings bond buying for them.
Not to be a spoilsport…but 'age-friendly cities' aren’t. US News Money ran an article this week about ‘aging in place’ – what a great idea, but… Adding the 'but' is a correct assessment -- senior-friendly communities don’t really resonate as two words in the same sentence, although I suppose that is depending on whether you are imagining a young-aged (in either age or demeanor) senior. The AARP-sponsored state-by-state study cited underpins the issues, particularly with transportation. But what really struck me: "Of Americans over age 65, 21 percent do not drive," the report said. "This reduced mobility has a direct and often debilitating effect on older Americans' independence. More than 50 percent of non-drivers over age 65 normally do not leave home most days, partly because of a lack of transportation options." So let’s count that up, shall we? With 40 million aged 65+, 8.4 million of them are non-drivers, 4.2 million not leaving the home most days because of a lack of transportation. What are these people doing in their homes? Who sees them? How age-friendly is that?
