healthcare

Is the healthcare consumer ready for voice assistants? Not quite.  There is a technology overhaul underway – the biggest change in user experience since the introduction of the web browser in 1991. Voice First technology – the ability to use natural language to speak to and be spoken to by devices and software – has become at least one mandatory user interface in every business and consumer interaction.  From Voice recognition technology to Smart Speakers to Voice Assistants, it is now pervasive – in the year 2020, 50% of all searches will be by voice. From a sheer quantity standpoint, the plethora of devices from Amazon (claiming sales of 100 million gadgets at the end of 2018, plus a dozen new ones introduced for the 2019 holiday sales period) captures the stampede nature of the market.  However, by end of January, 2019, Google claimed to have Google Assistant running on 1 billion devices – and by the summer, began declaring a new version – Google Assistant 2.0.

LeadingAge in San Diego and more.  Entrepreneurs clearly see the opportunity for providing tech-enabled services to help care for older adults.  Large events like Leading Age, Argentum, and sub-events within CES and HIMSS all point to the business potential that draws startups as well as new offerings from existing players – in what may become an increasingly crowded market. Here five recent announcements, two from the Startup Garage at Leading Age in San Diego -- adding three others from recent press releases.  All information is drawn from the websites of the companies themselves.

It’s a given -- Voice First will be even more pervasive in 2020. The rapid growth of the market for voice-enabled technologies has been a phenomenon within the past two years that can understand spoken requests and commands, answer questions, and even offer scheduled alerts.  Industry firms like Gartner expect that the combination of natural language processing, AI, and speech recognition are driving significant growth in adoption of voice technology across multiple dimensions. Speech recognition, for example, will penetrate 80% of mobile devices by 2020.   Some describe this trend of developing software for voice-enabled device user interfaces as Voice First.

Pew’s latest examined screen time for older adults.  The highlight of this document published in June – from age 60 to 80 and beyond, older adults spend more time on their screens (watching TV or videos) than on anything else other than sleep. And that includes time spent working. And one other interesting tidbit – 40% of those in their 60s are still working, which of course includes the un-retired. But 14% of people in their 70s are still working, according to Pew, along with 4% of people in their 80s. The report also notes that 73% of the 65+ are Internet users, and 53% are smartphone users.  As with the younger population, reading and socializing time has ticked down.

In 2017, it was clear that virtual reality technology had evolved beyond the point of experiments and was having a number of limited introductions into the world of older adults, including senior living environments (Rendever) as well as pain mitigation (FirstHand). Virtual reality has made its way into the 'future of healthcare delivery' consulting, as firms like Care Innovations and Deloitte publish their how-to white papers.  For 2019, here are five VR offerings that specifically note benefits for older adults. The content is drawn from the firms’ websites and/or articles about them: