tablets and eReaders

Software is smarter – maybe piecemeal hardware will be just a memory. What if devices were marketed just like paint color palettes? You know, those strips of colors that go well together, samples you can easily assemble as examples of how the trim will look with the walls and the color of the doors? What if you had the same experience buying a device in the store or online – and the items that went together were presented as selectable – beyond just memory and storage?

There is a survey echo in here.  Rant on. In listening to a presentation yesterday, I was struck by the similarity of the content between what older adults want from technology (now), what an older version of responders told the Linkage Technology Survey of 2011, versus Healthy@Home 2008 versus...pick a survey, any survey. Older adults aged 60 and beyond, including the 75+ age range that previous posts have designated as the Real Senior, want to stay in their own home.  Okay.  They are interested in some technologies that would be enablers. Okay. They perceive those technologies that they do not yet have as possibly too costly. Developers are concerned about building technology into new homes for fear of it becoming obsolete.  In conclusion, older adults appear to be unaware of the technologies that could be enablers for remaining longer in their homes -- and they will not remodel specifically to get them.

The Internet is crawling with tech training programs. But as the latest Pew study spells out, fewer than half of those aged 75+ are online. Ironically for the half that are not online, bank branches are closing – with the biggest decline in Florida. The explanation?  So say the banks: "mobile and online banking has eliminated the need for branches."  The Bank of America example: 9% of all check deposits in the fourth quarter came from mobile devices. And I wonder what percentage of those check deposits were made by people aged 75+?  Oh, I wonder if they know that only 18% of that age group owns a smart phone or tablet? But forward motion is inexorable – we know how badly Social Security wanted out of the paper-check business. We also know how worrisome it can be to manage privacy and security on tablets and smart phones.  Which brings us to the topic of training older adults about smart use of technology – where is the training and what does it cover?

Unable to leave well enough alone – it’s UPGRADE time! Rant on. Perhaps you were one of those who just encountered Samsung/Verizon's pushed Android 4.3 – charmingly tagged 'Jelly Bean' --last week? You stared at the message 'Accept Upgrade Now' and murmured to yourself, how bad can it be? Ah, stupid. Multiple problems. Should have read the forums – something your average consumer does not do. If you did, it would not be reassuring, believe me. Verizon – the only direct and very well-paid participant in this fiasco -- reacted with their usual aplomb: Maybe the customer will shut up if we just send them another phone. 

Do designers of new products seriously consider ease of use?  As the December buying frenzy fizzles, we are often reminded that 70% of the US economy is driven by consumer spending. We are not reminded too often about the Longevity Economy -- that 90+ million people are 50+, have most of the money, own most of the homes and cars, and thus buy the most of everything, including technology. And even the growth of social media shifts older - the fastest growing segment of Facebook users are aged 65+, Facebook has apparently saturated and/or bored teenager segments who have moved on, at least for now, to other stuff. So as some of you head off to CES exhibit halls this coming week, please consider the product user interface of what you see. Look at the TV, 'white hot' wearables, fitness devices, car tech, the ironically-titled not-so-smart phones, tablets, the health apps that apparently will eclipse the TVs.  Count the demos you see of products you could characterize as simple, elegant, easy-to-use designs for all ages, including those who need to put on their reading glasses to read the manual or the 70% of adults who suffer eye strain peering at their devices.  

2013 was a year in which issues percolated all around the world of older adults – health insurance and Medicare media interest dominated, but senior housing also made the news, caregiving received some exposure, and new tech to mitigate hearing and vision loss emerged. In terms of trends that could, would, and should impact the technology worlds of older adults, much has happened and more is ahead. From specific initiatives to government policy implications, the markets (money, innovation, and consumer interest) show signs of aligning in ways that can only benefit boomers and seniors. Here are trends that signal change: