Data about care is becoming the backbone of home care best practice. In the past (and in some current settings) the home care worker has kept a book in the home for record keeping, bringing it in periodically to get paid. Today, organizations can use captured information about the home care situation, combining it with information aggregated from other clients or individual care recipient history. Data and the governance procedures to maintain its quality and security will, like other uses of AI, become the foundation for realizing its benefits in home care.
Wellness calls conducted in between visits can be mined for predictive analytics. Collecting voice samples for each call enables data from the call to serve multiple purposes. For example, consider capturing OASIS notes for Medicare with a payment tool Corpay One (previously Roger.ai) that enables enables review of these notes from an ambient recording. The recording can also be fed into WellSky’s Home Health Care Insights predictive analytics.
AI will play a role in emergency preparedness. For example, after the California fires resulted in some senior living organization evacuations – they needed to find space for residents and staff at other locations, without expecting any immediate payment. AI agents could play a role in locating home care clients and possible move locations in the event of a disaster.
AI will be used for intake, care planning, and care monitoring. The first step is to make AI act as a companion for the intake agent – for example, have a document up on the screen to understand the care needs, then use AI to suggest follow-up questions. For example, this person mentioned cognitive decline – ask more questions about any tools in use to help and suggest a few options.
Wearables will begin to play a role in home care operations and delivery. As the older adult population continues its adoption of wearables, care plans will incorporate use of smart watches, as well as communicating with care recipients and families as well as workers via text message.
[Stay tuned for the June report, The Future of AI and Home Care -- and the related session at the What's Next Longevity Summit]
