smartphones

Rant on. Signing on to my bank account on a computer – there is that two-factor authentication (2FA) thing again.  a) Find your phone, b) accept the text message, c) copy the ‘we will never share your information with others’ privacy token into the appropriate location on the screen.  And that’s after your password is accepted – and your identity is verified. Feeling safe and protected. Okay, sort of safe, for already having my identity stolen due to a log-in at a health center during the Anthem breach in 2015.  And having a paper check stolen out of an envelope and readdressed to a thief this past year.  And so on.

CES begins next week – but never mind – what mattered in 2022? The press releases for next week’s 2023 Consumer Electronics Show are stacking up. These will be featured in blogs over the next week or two. Weird and wacky, teeny-tiny, virtual, augmented, robotic, metaverse-y – remote this-and-that. Invented by young and old, the result of competitions and criteria -- for example, consider Eureka Park. They can be shepherded by organizations like AARP, appear in international exhibits like the Swiss pavilion, the Korean and beyond. For those attending, tennis shoes will be required. But before we dive into the startups next week, here is one more look at 2022 – what was notable during that could/might/will serve and help older adults?

Smart home devices are not smart about tech support. The future of the smart home and older adult users has not quite arrived. It is just as well – younger device owners are struggling. According to Parks Associates, “Households with heads of household ages 35-44 are the most likely to experience technical issues with their devices.” Not surprising, since that group owns the most devices These tech-proficient users try to troubleshoot the problem themselves. And they become frustrated. Consider this understatement from Jennifer Kent of Parks: "Consumers clearly desire a self-help approach first but need more effective tools to solve the problems on their own." Otherwise, according to the Parks document, they become frustrated, write negative reviews and return the products. And these folks are aged 35-44.

Picking on Apple because they are there, but of course they are not unique. What’s new with iOS 16 on the iPad? Tap this on an iPad and you will see a screen that demonstrates ‘Collections’. And behold there’s the SNOOPY Show. Below that, advice on how to share what you’re watching on Apple TV (pictured are several smiling youths).  So easy, on your Siri Remote, press and hold a button to open the control center, select the SharePlay button then choose what to watch together.  Oops, not supported by all apps.  Watch and listen together? More young folk. Add widgets to your home screen, ditto on the images.  See ‘Reduce background noise.’ That’s fun: Open Control Center, tap Mic Mode, then tap Voice Isolation to make sure your voice comes through loud and clear.  And so on. Go through the “Essentials’ and it’s more of the same – pictures are very cool, the people shown are very young.  Welcome to iPad! The instructions are required because the UI behavior varies across different apps and screens.

Digital literacy – what is it? The term “Digital literacy” has been defined by the American Library Association task force as "the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills." Their definition of its importance began in the context of children and libraries. But its importance at every age, especially for older adults. Note that 25% of the 65+ population is not online. Yet for them, digital literacy is even more critical – when you consider how much useful information is available from or about our healthcare providers and related services. Consider the CDC definition of health literacy for individuals – "find, understand, and use information and services to inform health-related decisions and actions for themselves and others." These capabilities are nearly entirely dependent on digital literacy – the ability to find and use information. Yet a new study just published noted that 91% of baby boomers felt overwhelmed by technology, with computers being the most daunting device.

July offered time to think about gaps and staff shortages. For example, we expect tech products to be more intuitive and usable than they are. So often we become mired in a swamp of settings, especially when upgrading to a new device or software version. Everyone seems to know someone who has waved a hand and dismissed even being trained on new offerings. At the same time, many are eager to learn and wish they knew how to know what they needed to know. Meanwhile, the labor shortage has impacted every aspect of senior care, requiring a rethink of financial health of the businesses and the role of technology. Occupancy in senior living dipped below 80% in 2021, though said now to be in a period of recovery --even as costs to operate and resident prices rise. Here are the four blog posts from July 2022.