Hear Laurie in one of the following:

2024 What's Next Longevity Venture Summit (online)

2024 Longevity Venture Summit (DC)

Related News Articles

03/22/2024

Cost of in-home care soars by double digits in just a few years.

03/20/2024

The pandemic wasn't the wake-up call elder advocates expected.

03/19/2024

Tech companies are pushing their remote monitoring service to primary care doctors.

02/07/2024

GrandPad announces Grandie, an AI-powered virtual companion.

01/30/2024

The rise of passive, non-intrusive PERS devices at CES.

You are here

VoiceFriend Gets the Message Out

Bringing families and communities together through communications.

(Feb. 1, 2011) WALTHAM, MA – It’s the new standard for delivering voice and text messages and email: VoiceFriend. Now commercially available, the cloud-based solution offers an enhancement in community services without increased costs for senior living communities, and other groups and organizations that need an adaptable communication tool.

VoiceFriend is a total communications solution for the community built around a flexible calendaring system.  It is powerful yet easy to use, enabling meaningful communication between your community residents and their families and staff through any combination of voice, text, or email.  A comprehensive scheduling tool coupled with flexible, highly efficient delivery options, VoiceFriend allows more productive use of staff time and an efficient delivery system for communications to Seniors, Family, Staff and Prospects.  And, because it is cloud based, intuitive and available directly from the web, there is no software to install and learning to use the system is easy. 

VoiceFriend allows you to send voice, text and email messages to any predefined group instantly or at a set time through the VoiceFriend calendar dashboard. You can send out notifications, reminders and community updates with ease from any computer with web access. The VoiceFriend application is easy to learn and simple to use. It guides you through the process of creating and storing messages, managing groups and scheduling message delivery. The heart of VoiceFriend is an intelligent, on-line calendar that automatically matches groups with the information they need. The calendar can be filtered by group or by user and then printed or exported as needed. With VoiceFriend, you can even print a calendar for the whole community to share! Community members may also call VoiceFriend at any time to hear their personal calendar.

VoiceFriend, based in Waltham MA, was founded by Doug Green, the former owner and publisher of Mass High Tech newspaper and Saul Shapiro – a former marketing executive at Philips Lifeline - as a response to what they perceived to be poor communications their relatives received in senior living communities.    “Based on feedback from customers and leaders in the industry VoiceFriend incorporates enhanced service differentiators for communities; easy communication for groups and individuals and the ability to alert every individual to important information such as care plan reminders, group activities, and critical emergency notifications,” said Saul Shapiro, Vice President of Marketing at VoiceFriend. “Best of all, VoiceFriend strengthens the connections between families and their loved ones.”

In addition to sending messages to phones, email and text, VoiceFriend is unique in its ability to provide an on-demand alternative, allowing Seniors to hear the activities and announcements that are relevant just to them.  With the use of a speed dial or the proprietary VoiceFriend Companion Device – a one-touch appliance that attaches to any phone - the senior can hear all of their daily activities enabling them to remain active and engaged.

VoiceFriend is easy to use and intuitive, as well as highly configurable with group and individual profiles. It provides a resident-friendly concierge service that delivers personal and group activity reminders, tools for enhancing family involvement and even “all call” community broadcasts. Based on an adaptable, cost-efficient cloud model, VoiceFriend can be deployed anywhere, using standard web interfaces. VoiceFriend offers a turnkey system whereby most of the data input is done with the help of a customer service rep at initial set up. After that, VoiceFriend continues to leverage its core calendar function to coordinate and link people, functions, and messages. 

VoiceFriend in Action

Early results are impressive from VoiceFriend deployments are impressive.  Staff communications costs are reduced by up to 90% and attendance at community activities are increased by up to 40% - a key driver of Seniors health and satisfaction.  Vincent Librandi – Executive Director of the Eisenberg Assisted Living Residence has witnessed the impact “Our entire community seems to run more efficiently since we got VoiceFriend.  By automating our routine communications with residents, staff and families, we have freed our staff for more quality interactions with our residents.  We are also using VoiceFriend in our marketing to new prospects.” 

“VoiceFriend is truly cutting edge and takes advantage of the latest technology to improve communications between staff, residents and families. It serves the entire community's communication needs,” added VoiceFriend Founder, Doug Green.

Contact VoiceFriend

For more information about the VoiceFriend regional roll-out and senior care team behind VoiceFriend, or to schedule a demonstration, contact Saul Shapiro: saul.shapiro@voicefriend.net, call 781-996-3123 x200 or go to www.voicefriend.net.

 

 

category tags: 
Thursday, June 16, 2011

Categories