Recent research highlights AI opportunities for care-related organizations. The recent report AI and Older Adults – What’s Now and Next in 2026 highlights problems and potential for the uses of artificial intelligence in organizations that serve older adults. While caution is warranted and barriers are visible, senior living and home care firms will likely move forward in the near term on AI initiatives. Why? Because worker shortages, stretched staff and ultimately customer demand will mandate change. This includes AI agents to help improve efficiency, screen applicants more effectively and free up more time to better serve clients. From the report, here are possibilities for both home care and senior living organizations:
AI will be used as a feature to advertise to prospects. In the future, senior living organizations will likely advertise benefits of their AI tech, such as monitoring and fall prevention capabilities While home care organizations are beginning evaluation of AI as part of hybrid care, senior living organizations increasingly will see AI use as a differentiator and a way to provide higher quality care.
There will be an AI agent per job category. Attaching an AI agent to specific job categories will become standard. As with call centers use of AI today, properly configured AI technology can be the initial responder to inquiries for a senior living or home care organization. For example, Znest.ai can be used as an initial onboarding tool for prospective employees.
Organizations will utilize AI agents to help with specific tasks. These could include marketing or onboarding new workers, updating documentation, alerting management or contacting families about health changes.
AI will help bridge language barriers. AI translation will be automatically invoked, especially in healthcare settings, where patients do not speak English as their primary language.
Remote monitoring will become standard in senior living and home care. AI-enabled remote monitoring technology will note issues not seen by caregivers or workers – including debriefing across shifts or morning insights for family members.
Home profiles will be utilized by families and care providers. AI cameras can collect visual information about a home and note hazards that can be addressed by workers or families.
The AI-enabled Tech Concierge becomes a reality. Technology has become too useful AND far too complicated. Moving forward, all senior-focused organizations and home care franchises will deploy a tech concierge to answer questions for care recipients, residents, and families.
