Technology - AARP

Today or soon you will launch a boomer/senior, home health tech product or service, or maybe a caregiver advisory service.  As your company gets ready to travel into battle or a booth with the sound of pitches all around, it is time to for you to revisit this guidance. Perhaps sometime soon, your new or existing company will officially launch a new product or service, or perhaps a long-awaited, over-described and much-anticipated offering will finally ship. First read existing content and research reports on your particular market segment.  Look over this updated checklist that continues to hold true – with updated links and references. If necessary, refine tactics:

AARP recently published several new reports -- all worth a read.  Rant on. The survey reports, about the 50+ gamers and 50+ tech trends, each identify an age band of the 70+, something AARP began a few years ago and kudos to them, that banding continues among some of their research reports.  Not so the Longevity Economy Outlook, which lumps the wealth of the population for those aged 50-100, but no breakout was offered about the spending potential for the population at the higher end of the age bands. From an economic standpoint -- what will they (or their families) spend money on, how is their health, what is the cost of their care, where do they live? Who knows?

What is the point of sneering at older people? Rant on. Consider an upcoming HIMSS event in Orlando with the charming title: "Monitoring Grandma: Adoption of Connected Health Tech by Seniors." That version of the title is spelled out here because the presenter has been alerted and agreed that the title was condescending – so MAYBE it will be changed.  But this is just the tip of the condescension iceberg:  Go ahead, Google ‘technology grandma’.  Just check out the first page or two of the millions of identified references – including the images of older women ‘holding it wrong’ or ‘ confused.’ 

Fall and red leaves arrived as typical late in the month.  But as inevitable as those changes are, other notable events occurred during September – including AARP’s partnership with Getty Images to combat age bias in advertising. Also in September, Medicare changes were introduced encouraging technology use by health providers, particularly telehealth services. This may boost the use of telehealth technology (for example remote visitations) which has seen a rise of consumer interest in recent polling, though not a corresponding rise in adoption by the majority of physicians. The four blog posts from September:

Uncorrected hearing loss isolates and harms older adults.   One in three between age 65 and 74 has hearing loss, and nearly half of people aged 75+ have some significant level of hearing loss.  Note that hearing loss has been linked to dementia and to social isolation – and that in turn has been connected to poorer health outcomes.  Furthermore, wearing hearing aids has been linked to fewer hospital visits. According to studies, among adults aged 70 and older with hearing loss who could benefit from hearing aids, fewer than one in five (20 percent) has ever used them. Why such a small percentage? Experts believe that it is a combination of denial, belief that hearing loss is not severe enough, perceived stigma associated with wearing hearing aids, and a perception that they cost too much.