AgeTech

On the road again -- manage my expectations, please. Flying is a chore -- and like most passengers, I am amazed that airlines don't do a better job of managing our expectations, whether it is about level of service, delays, additional charges for exit row seats, or credit-card only on the plane. Of course, my expectations are less important than the fiercely competitive and simultaneously predatory airline landscape -- they can do what they like because they own the gates and schedule for many destinations. And of course, in situations where there is competition, the airlines play hopscotch, adding a new charge, waiting to see if the others add it as well -- a new surprise for the unsuspecting consumer.

In my travels, I continue to hear about new vendors, new product and service ideas, some just an entrepreneurial gleam in the eye, some pre-launch, some on the market.  Hopefully those who haven't launched yet read and heed this previously-published advice -- now updated. And those already in the market, if your entrant doesn't reflect these updated suggestions, maybe it should: