healthcare

For some, the jury should still be out.  Clearly the tech vendors, surrounded by media and investor enthusiasm, are proud of what they are (or almost, so, so close!) doing. The theory, of course, is that consumers are already using their tools to answer health questions, so why not formalize the offering, describing how initial usage (Boston Children’s Hospital, etc.) results are positive. Ah, but even OpenAI the company, is not so certain: When asked about ChatGPT’s reliability with health facts, a spokeswoman said its models had become more reliable and accurate in health scenarios compared with previous versions, but she also didn’t provide hard numbers showing hallucination rates when giving medical advice.

You know the experience.  You walk into the lobby of a medical practice, and the sign tells you to sign in at the kiosk. You drop your license in the slot – but the software is having a down day, and so a person emerges from behind the glass to debug it.  Meanwhile another person checks you in.  So their time savings from the device evaporate. The irritation of the patients trying to sign in grows – one announces how much he hates technology.