senior living

For too many years, high quality data about care of seniors has been elusive.  Lack of standardization of technology platforms – or lack of care platforms altogether – hobbled the care industries -- senior living, home care, home healthcare. Yet the merger and acquisition of companies in other industries ultimately results in consolidation of data. Platforms matter—they enable data standardization which in turn fuels growth. Consider Jet Blue’s interest in buying Spirit, getting planes and pilots(infrastructure) that match its current business. Consider Optum’s acquisition of Amedisys home health business. Note its 2015 $72.5 million write off of a failed in-house software deployment process. No doubt, Optum’s own data standardization business will help integrate Amedisys if the acquisition is improved.

Care workers – it’s not a shortage – it’s a crisis.  People who need care workers will tell you – the media will tell you, and the industry will tell you. From the national home care associations, a report in March: “The workforce shortage in home-based care has reached crisis proportions. Despite the best efforts of industry leadership and management, the gap between the numbers of patients and families seeking assistance and the availability of workers to provide that care is accelerating at an unsustainable pace. Home health care providers currently report turning away over 25% of referred patients due to staff shortages.” 

Chatbots can be helpful to older adults and families. As part of research on the Future of AI and Older Adults, interviewees are talking about the potential role of chatbots – and why they should matter. Not surprisingly, a search for ‘chatbots and older adults’ reveals research studies targeting those aged 60+, startup investment, for example, Lena, which evolved into Lena Health for scheduling appointments, and a small study about what makes a compelling chatbot. But for older adults  or families who hesitant about searching for information or frustrated with online sites or call trees, chatbots can be the ideal solution. They can also boost tech confidence and user self-sufficiency. Although the real purpose of chatbots is to save response center labor and boost efficiency – they should help the user get what they need.