Blogs

You probably knew this – that 2018 was the year of voice tech and healthcare.  Summits were held, experts have declared, pilots were piloted, partnerships formed, enthusiasm reigned, and so it has gone. As for 2019, according to Sara Holoubek, CEO of Luminary Labs, "expect a proliferation of bad voice experiences." 

Consider the healthcare experiences we have endured – it’s a good time to consider a new way to interact with the health system. From a technology perspective, what is each players doing to help us use our voice to have a better health and patient engagement experience?   Are any of these initiatives tuned to the needs of older adults?

Go forth and network this fall. Especially for startups, but useful for long-time members of the field, going to events can reveal contacts that you may need or initiatives that you did not know existed. Over next few months, there are a number of events around the country that are worth attending if schedules permit and interest areas match. Useful, besides sessions themselves, are exhibit areas where vendors offer new and existing solutions for the target audiences of the attendees.  For those who cannot attend, check the exhibit hall online after the event if the organizers make that feature available.  Here are five events upcoming – the information provided from the websites of the organizers:

​Consider CMS Five Star Rating system and how it ‘serves’ families.  Rant on.  No doubt you know someone who was baffled at how a terrible nursing home gets a 4 or 5 star rating from CMS’s Five Star Rating System, while a good one can appear to have a lower rating, applied from an inspection before management overhaul several years earlier.  Why, you ask? Indeed.  Others have asked as well – noting the obvious missing link, family satisfaction with the nursing home, including dealing with the staff. For starters. Retiring outdated information, next. 

Held each year – but has much changed? The Connected Health Conference is still a Health IT conference, owned by HIMSS, spruced up by the pre-conference Voice Health summit, task forces, and even onstage singing by health tech folk that may wish they were in show business. There were more sessions acknowledging caregiving and even acknowledging aging adults -- as well as gnashing of teeth about non-adoption of technology in healthcare.

It’s 2019 and in full sprint to the year-end finish. Soon you will launch a boomer/senior, home health tech product or service, or maybe a caregiver advisory service.  As your company gets ready to travel into battle or a booth this fall with the sound of lively pitches all around, it is time to for you to revisit this guidance. Perhaps sometime soon, your new or existing company will officially launch a new product or service, or perhaps a long-awaited, over-described and much-anticipated offering will finally ship. First read existing content and research reports on your particular market segment.  Look over this updated checklist that continues to hold true – with updated links and references. If necessary, refine tactics:

​A term that means what you want it to mean. It's crazy. Search for the term 'caregiving technology.' At the top of the retrieved page – an ad for ClearCare to help you 'improve client and employee management' – sounds like paid (agency) home care. Over at AARP, there is a long list of resources (non-tech) on the AARP caregiving site for family caregivers, who may use paid care. There’s the 2017 AARP report that surveys caregivers about what they want from technology -- they are interested in but not currently using.  There’s the Family Caregiver Alliance report that lists technologies from firms, but was last updated in 2013 (perhaps the date of this FCA list).   The National Alliance for Caregiving (NAC/AARP) report is dated 2014 – and focuses on a vision for what caregiving technology should be.

September always seems like a short month.  Not just because of the calendar, but because of the pace of return to California dreamer and tech breathless launches and device announcements, Facebook’s 50 million user data breach – the usual.  Interestingly, healthcare data breaches are largely caused by insiders and cost $400+ per user data record breached.  What Facebook’s breach will cost consumers – no one knows yet, but with that volume, it can’t be good news for users.  Here are four blog posts from September 2018:

Consider the Apple Watch fall detection age default.  Rant on. By now, and for most, no big deal, you may know that the Series 4 watch has fall detection. The setup includes your ‘emergency contacts’ acquired from your Medical ID, assuming you have Wrist Detection turned on.  Still with me? And perhaps you have also turned on the Health app (somewhere) and entered your birthdate. Still with me?  Assuming that Apple knows your date of birth AND it is 65+, the default setting turns the Fall Detection feature on – you then have to turn it off.  Which, since it is set to call Emergency Services unless you Cancel, might, as it has been with Apple Watch emergency calls, be a problem. 

When Apple speaks, a puzzled market listens. When Apple announces, industries crane their necks to hear. Last week they announced two features of a new watch, ECG monitoring and fall detection. In July, Tim Cook apparently did not want to get into the world of FDA regulation. Well, that was then – or he just wasn’t saying. In this new watch, both the ECG feature and fall detection have received FDA clearance within 30 days of applying, startling some observers who noted that closer to 150 days was more typical for a medical device.  Healthcare observers are concerned that false positives from ECG readings could propel people unnecessarily to already-overloaded Emergency Rooms. To date, the Apple Watch may have been of greatest interest to 40 year old males. Interestingly, 70% of cases of atrial fibrillation are among the 65+ population.  Does Apple really want the 65+ population to buy an Apple watch?

It's that awful time – the hurricane season.  The time when the national hurricane center forecasts, repeated ad nauseum, are destined to frighten everyone, no matter how far from affected regions. The same broadcast can dwell on cones and paths, and almost as an aside, remind those in beach areas that the evacuation instructions are meant for them.  Reversing highway direction and talking constantly about evacuation sounds like a plan – but some observe that the distance required to evacuate to safety could be as much as 250-300 miles. So residents who will 'shelter in place' stock up on supplies and watch the 24-hour source of all fear – cable news, looking for guidance from Jim Cantore, that icon among storm trackers.