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Voice First/AI/Voice Assistants

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Voice First/AI/Voice Assistants

Technologies from the Argentum 2020 virtual conference and suppliers

It’s been an interesting technology week. New announcements in the voice first category were of particular interest. These include GreatCall’s new Lively Flip phone with voice services and the announcement that Amazon’s Alexa has added 80,000 answers to healthcare questions through a partnership with Digital Health company Sharecare. And today (9/24) it announced CareHub, a way to monitor family members from afar. As if that weren’t enough, a tech track at Argentum’s annual (now virtual) conference included a session on Voice First (with Ryan Elza and Nick Patel, sponsored by CDW Healthcare) in a long list of tech enablement session entries. Also on the Argentum site is a product category listing. Here are five from Argentum 2020:

New Lively Flip from Best Buy Health Gives Seamless Accessibility to Family, Friends and Lively Response Team Through Voice Services

09/24/2020

The Lively Flip is the next evolution of the Jitterbug, designed to help older adults live their best possible lives. Voice services with Alexa are an all-new, enhanced feature that gives users the option to use their voice to make calls, write texts, check the weather and more. Users can ask general and phone-specific questions using phrases such as, “Alexa, ask Lively to call Barbara,” or “Alexa, what is the weather in Seattle?,” that help make navigating the phone and staying connected easier than ever.

Five Health and Aging Blog Posts from August 2020

August in the time of Covid-19.  Normally at this time of year, one looks back at the summer just passing and ahead to the autumn of trade shows, travel, and even – gasp -- talking in person.  This year, the emergence of Work From Home (with an acronym WFH!) has isolated most in Zoom rooms and revealed decorating styles, bookshelves and intriguing wall art. The world’s largest annual trade event that many tech firms would spend the fall preparing for, CES in January 2021, has moved to all-online. The irreversible telehealth boom may be slowing and yet, older adults may be unable to benefit.  More from August 2020:

Five notable technology offerings for older adults

Companies and products worth noting in August.  It may be the dog days of summer, but life and innovation move forward – and so it is with offerings to note that serve older adults. In particular, it is great to see the emergence of Primetime Partners, specifically focused on the aging-related market opportunity. The first, HomeEXCEPT was one missed at the time, emerging from a 2017 AARP Innovation Business Plan competition. The last was offered by a giant US network.  Go figure.

Sundial Points the Way to Connected Living

08/04/2020

Living independently—while remaining connected to family and friends—is easier than ever for older adults with the help of Sundial™. The new mobile application and Alexa skill connects them with loved ones in their Care Circle. It helps coordinate and communicate activities like reminders and to-do lists and provides a line of communication for check-ins with a personal connection.

How It Works

What’s next with Voice tech and seniors?

Voice tech is pervasive – for some, but hardware market adoption may be slowing.  At the end of April, ninety million US adults were estimated to own smart speakers, one-third of consumers.  The last published eMarketer survey in 2019 sized the software voice assistant market  (Siri, Google Assistant, Alexa et al.) as penetrating one third of the US population – 111.8 million.  But according to a late 2019 AARP survey, only 20% of the 50+ population use voice assistants – and for the 70+, only 12%.  For those that have them, they are being used daily.  What’s holding the others back?  Typically, as in this podcast from 'This Week in Voice' about Aging in Place, one hears the concerns about security and privacy, no doubt because older people have expressed those concerns.   Note that 51% of 5000 responders in this 2020 global marketing survey worry about voice assistants listening to them without their consent. Also note that the survey extended to boomers (those aged 56 to 74) who apparently cared less than younger people.

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