Voice First/AI/Voice Assistants

In 2018, technology utilization grew – so did frustrations.  While Internet and social media technology use has plateaued over all age ranges, Facebook still has captured only 41% of the 65+.  Pew’s data showed that smartphone ownership still has not overtaken cellphones among the 65+.   In early 2019, AARP Research published a technology survey taken in 2018 which showed ownership of smartphones growing to 65% of the 65+.  However, that same survey revealed low trust in online safety, and generally low trust in institutions to keep their personal data safe, a justified worry, given the number of data breaches that occurred during 2018.

Who can resist reflection when a year ends and 2019 begins? So much racket, so much of it driven by writers desperate for something to write about – and we’re not talking about the news. Lots of  negative tech energy in 2018, including healthcare data breaches, Facebook’s loss of trust, ditto with Google and its much discussed anti-competitive positioning in search. The visibility of Facebook management issues and Google competitive quagmire may actually be good for consumers.  So what was interesting in 2018 that was great news, possibly intriguing or just plain worth noting prior to CES 2019, which will present a cornucopia (or maybe just a plethora) of new tech and tech news? [Warning, more blog posts about CES next week while there].  A few topics that stood out:

Fewer software platforms, but new and more interesting offerings.  Two major changes happened in 2018 that are having and will continue to help older adults. First there is the significant uptake of voice-enabled technology, was forecast to be transformative, and so it was, in senior living, in the homes and families of seniors, and as an interface in newer cars to make giving and hearing directions easier.  Not so newsworthy, but perhaps more important, the hearing technology industry and audiologist specialty were disrupted in favor of self-service and offerings at a significantly lower cost.

Who can and will be talking to their technology?  Quite a few people will, though it is hard to get a real number – which is ironic, since Amazon, Google, Apple, Samsung, etc. all know how many they have shipped. And they also know how many devices are back-ordered.  Maybe believe this one: could there be 50 million smart speakers in US possibly with some homes having more than one)?  On the other hand, according to Pew Research, only 66% of the 65+ population (46 million) have broadband access (that is, high enough speed) to enable a smart speaker in the home. Perhaps non-users are in rural areas. Or they live in parts of regions, according to Microsoft, that are significantly overstated by the FCC as having broadband.