Home Care

As the event season winds down, let’s reflect.  Has there been a technology breakthrough this year?  Consider the 2016 conferences, including CES,  JP Morgan Health Investing, AARP LivePitch, 1 Million Cups Coffee Pitch, Digital Health Summer Summit, and soon, the Silicon Valley Boomer Venture Summit. Just before the fall season kicks off with more startups and events, what has been interesting, new, and/or recent in the way of announcements? Here are five, all text from their own media/material:

Why does Sunrise Senior Living have a blog?  Actually, it appears to have been updated today.  You might think that a company in the residential senior care business wouldn’t.  And further, Brookdale can be followed on Twitter.   So can JoAnn Jenkins of AARP – that makes great sense – AARP is a content/media company.  So what’s up when you can’t find any reasonably current content, or worse, the site offers up a suggestion to meet up in…2015? Or when the last tweet from a company that is still in business and is doing quite well – but their last Tweet was in 2012?

Eyes, ears and status matter nearly as much as care for families of seniors.  Imagine having to hire a private duty care worker to visit your family member in senior housing, notice today’s status and provide an email about what’s going on for long-distance family. Seem silly? Yet there has long been a ‘tree falls in the forest’ communication problem for families of memory-challenged residents, whether in home care or senior living. Yet providing simple status of loved ones (did she eat, did he go for a walk, how is the skin rash) is so simple. For many of the circumstances in which assisted living or home care services are engaged, the care recipient cannot clearly communicate the activities of the day, let alone if a rash is healing. So are family expectations forcing a change in the way care status is communicated? No data exists. And that communication is not an attribute in care search sites like Caring.com.

Last year’s VC investment in the tech-enabled home care segment caught industry attention.  2015 was a banner year of capital infusion for the 2.0 version of the home care industry. As Honor revved up with a $20 million investment, Home Hero raised a $23 million round and launched a software platform and converted workers to W2 employees. CareLinx received a $3 million round in May and then just into the new year, Hometeam upped the ante with a $27 million VC round.  Meanwhile, at the start of 2016, an eye-popping market sizing from AARP/Parks Associates of $279 billion for all things caregiving-related further underlined a perceived business opportunity, including the projection of an additional 1 million jobs in home care.

Are individuals who need care where they should and can be? You may have noticed last week. There were four articles and press announcements within just a few days – sourced separately that belong together. No insurance or government program is all that transparent or straightforward, but policy and practice variations across states seem to have one victim – the person who needs care.  They ability to obtain that care at home (or in the right setting) depends on the state you live in and what the policy, practices, and costs in that state. Genworth’s newly-updated report is revealing about long-term care costs in multiple settings and categories.

Caregiving is hot – but practicality is not.  The letters to the editor in today’s WSJ print edition were on point following Ezekiel Emanuel’s May 3 article about the Independence at Home program. The article described care in the home provided for an 87-year-old diabetic, post-stroke, oxygen dependent woman receiving six hours of daily home care, supposedly more than she would receive in a nursing home. One doctor observed: “What happens at the seventh hour when she needs help in transferring, falls from her wheelchair or when her blood sugars go out of control?” What happens indeed? And the next letter: "The backbone of home care remains 'Low-paid, low-skill home service workers who cook, clean, bathe and help clients around their home.' And the process for overseeing this industry of workers who help the neediest elderly – actually it’s not much of a process at all. And the distinction in the media between private duty non-medical home care, home health care, geriatric care management, or hospice care in the home?  Not much.