AI and machine learning

November was an interesting month in the technology industry. Big tech companies seem to be suffering from the lemming effect – if one conducts a wave of layoffs, the pressure is intense to shrink the corporate staffs, address poor performance (of staff? Of management?), drop certain development efforts, or perhaps they just feel compelled to keep up with everyone else who is downsizing and don’t want to be left out. Maybe this is a good long-term sign that there will be more tech minds outside these big firms to allocate to innovation for, call me crazy, an aging population that needs new ideas from best and the brightest. The four posts for November 2022:

AI matters for older adults. Over the last few years, a growing number of applications of AI and machine learning have entered the market of caregiving technology for older adults. Stanford Medicine offers a Partnership in AI-Assisted Care. Projects are underway at the University of Illinois, MIT AgeLab, Georgia Tech, Penn, and no doubt other university programs around the US. AI is a fundamental machine-learning element in voice technology, which is here to stay, despite the noisy racket about Amazon.  The AI role in deriving predictive analytics from accumulated data is just beginning to reveal its utility. 

Taking stock of 2022 in AgeTech. We are approaching end of the year – it has been a good one for emerging technologies that can help older adults, today commonly known as AgeTech.  The timing is right – as 56 million Americans are now aged 65+, looming older population growth has awakened the sleeping giant. The investor and technology market, historically known for tech ageism, is beginning to wake up to the AgeTech opportunity. Why? As an aging population grows, the supporting labor force for aging services, both in communities and for in-home care, simply isn’t there, lured away by better pay across multiple sectors. What technologies can help mitigate this growing labor crisis in the senior care (home care, home health care, senior living, long-term-care) services market?

Digital literacy – what is it? The term “Digital literacy” has been defined by the American Library Association task force as "the ability to use information and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills." Their definition of its importance began in the context of children and libraries. But its importance at every age, especially for older adults. Note that 25% of the 65+ population is not online. Yet for them, digital literacy is even more critical – when you consider how much useful information is available from or about our healthcare providers and related services. Consider the CDC definition of health literacy for individuals – "find, understand, and use information and services to inform health-related decisions and actions for themselves and others." These capabilities are nearly entirely dependent on digital literacy – the ability to find and use information. Yet a new study just published noted that 91% of baby boomers felt overwhelmed by technology, with computers being the most daunting device.

July offered time to think about gaps and staff shortages. For example, we expect tech products to be more intuitive and usable than they are. So often we become mired in a swamp of settings, especially when upgrading to a new device or software version. Everyone seems to know someone who has waved a hand and dismissed even being trained on new offerings. At the same time, many are eager to learn and wish they knew how to know what they needed to know. Meanwhile, the labor shortage has impacted every aspect of senior care, requiring a rethink of financial health of the businesses and the role of technology. Occupancy in senior living dipped below 80% in 2021, though said now to be in a period of recovery --even as costs to operate and resident prices rise. Here are the four blog posts from July 2022.