AgeTech

Consumers don't care about products -- they want solutions. What year were those words said? "The senior home monitoring market has historically been more aligned with home security and security installer/dealers than with the hands-on consumer/family. But in fact, home security dealers were not well-prepared to market to seniors. Now innovation (versus Digital Health quackery) and price disruption are pushing those offerings into the hands of consumers, where what matters is simplicity. And what matters is ease of integration into what exists PLUS availability of training on how to use it."  See how the advice from a previous research report stands up to scrutiny -- published exactly two years ago -- repeated today with new links right before the 2016 Silicon Valley Boomer Venture Summit:

Why does Sunrise Senior Living have a blog?  Actually, it appears to have been updated today.  You might think that a company in the residential senior care business wouldn’t.  And further, Brookdale can be followed on Twitter.   So can JoAnn Jenkins of AARP – that makes great sense – AARP is a content/media company.  So what’s up when you can’t find any reasonably current content, or worse, the site offers up a suggestion to meet up in…2015? Or when the last tweet from a company that is still in business and is doing quite well – but their last Tweet was in 2012?

Eyes, ears and status matter nearly as much as care for families of seniors.  Imagine having to hire a private duty care worker to visit your family member in senior housing, notice today’s status and provide an email about what’s going on for long-distance family. Seem silly? Yet there has long been a ‘tree falls in the forest’ communication problem for families of memory-challenged residents, whether in home care or senior living. Yet providing simple status of loved ones (did she eat, did he go for a walk, how is the skin rash) is so simple. For many of the circumstances in which assisted living or home care services are engaged, the care recipient cannot clearly communicate the activities of the day, let alone if a rash is healing. So are family expectations forcing a change in the way care status is communicated? No data exists. And that communication is not an attribute in care search sites like Caring.com.

Technology adoption for successful aging has no deadline.   Much like aging itself, there is no schedule. So no one ever has to complete the job, or as with communication carriers, even begin the job. But well-meaning associations, committees, advocacy groups, and senior-centric organizations are united in encouraging forward motion. And so the task force initiatives, councils and recommendations are funded and catch the eyes of the media – even if the actual transformation cannot always be detected in surveys. And as with identity theft, phishing, and newly invented scams, tech adoption in the older age ranges can appear to be two-steps-forward, one-step-backward.

But how can that be, when their products are potentially so useful?  I can hear it now – but older adults love their technology (notwithstanding the 30 million aged 65+ non-owners of smartphones).  Why all these gadgets and gizmos, these tools are so wonderfully helpful! Yes they are – apparently by accident, as determined by the user. It never seems to make it past the marketing department that this utility was intentional.