But at the end of the day, how do you design for all?
Boston, Portland area, October 3-6, October 14-28, 2016
Following the post I did on the Philips call center, one anonymous comment was quite critical of the service, particularly in terms of response time. I assume this was written by a departed Lifeline employee who has joined another company, which is the reason for it being anonymous. Okay, fine. And as you may know, I also believe that for seniors on the go, a cell phone is better. Also beside the point.
But the comment about response time raises a larger and vexing question. I find this particularly worrisome in the context of a product that is supposed to help keep the elderly safe! For a product category that has been around for decades, where can anyone locate a comparison of PERS devices and services -- particularly the response time, but also the battery life, distance from the home, two-way voice, form factor, abiltiy to upgrade to other products, quality of call center staff training?
So I started looking around for useful online comparisons of PERS offerings in the market. Some folks have told me that PERS is an obsolete product category, that it will be replaced by passive monitors which detect patterns and notify without a button being pressed. This is a good idea -- early in its evolution, compared to the classic PERS product, but a good idea. In the meantime, let's help find all of the accurate information on comparitive features of PERS products.
This one from caring.com is helpful, but no vendor information:
Nor is Consumer Reports up to it (they actually threw up their hands and gave up):
More shopping advice, but no comparisons:
These all tell the buyer to do the research carefully. I am sure that seniors and their adult children would love to do that. Okay, anyone out there (NOT A VENDOR) who would like to post a blog entry on this site who has done some research in the past year comparing two or more vendors/services? Those who don't want to post on the site can also e-mail email@example.com.